top of page

Terms & Conditions

We’re excited to have you with us!

At Hello! Chess, we believe in respect, transparency, and creating the best possible learning environment for both kids and adults.

Here’s what you need to know when joining our lessons, events, or programmes.

🧠 Learning With Us

  • Our lessons are designed for all learners — from curious beginners to rising champs.

  • We ask that all students arrive on time and come ready to learn and participate.

  • We reserve the right to deny class participation if a student’s behaviour is disruptive or disrespectful to coaches or classmates.

💬 Communication & Conduct

  • We aim to communicate class details, schedule changes, and announcements clearly and in advance — and we appreciate your help in staying updated!

  • Please treat all our staff, students, and fellow parents with kindness and respect. We won’t tolerate rude, aggressive, or inappropriate behaviour — whether in person, by text, or online.

  • We reserve the right to discontinue lessons for individuals who breach these expectations

💳 Payments & Fees

  • All class fees must be paid by the due date shared in your invoice or communication.

  • If payment is not received on time, we reserve the right to withhold lesson access until payment is completed.

  • Fees paid are non-refundable unless otherwise stated or in exceptional situations (we’re always happy to talk things through).

🧼 Our Space

  • Let’s keep Hello! Chess a clean and welcoming space! Please help us care for the learning environment by keeping things tidy and respecting shared areas.

  • Food and drinks (except water) should be kept outside the classroom during lessons.

🛡️ Child Safety

  • The safety of every student is our top priority.

  • Our classrooms are monitored by security cameras for safety and transparency.

  • Students will only be released to approved parents or guardians, and we request that drop-off/pick-up arrangements are communicated clearly.

📷 Photos, Footage & Media

  • From time to time, we may take photos or short videos during lessons or events to share the joy of chess. These may be used on our website or social media.

  • If you’d prefer your child (or yourself) not to be featured, just let us know — no questions asked.

🔐 Data & Privacy

  • We collect only the personal information needed to run lessons, manage communication, and keep you in the loop.

  • Your data will be kept safe and never sold or shared without your permission. (See our Privacy Policy for full details.)

🤝 A Respectful Partnership

  • We respect every player and parent who walks through our doors.

  • We’re here to support your learning journey — and we ask for that respect in return, so we can create a positive, inclusive space for all.

📬 Questions?

Something unclear? Drop us a message! We’re always happy to help, listen, and improve.

Thank you for being part of the Hello! Chess community — let’s make learning meaningful and fun, together.

Last updated: [June 2025]

bottom of page